In the first instance please contact your Adviser who provided you with the particular service and tell them about your complaint. They will try to resolve your complaint quickly and fairly.
02 8036 6490
Mail your written complaint to:
The Responsible Manager,
GPS Wealth Ltd,
GPO Box 4463, Sydney, NSW 2001
Please provide full details of the complaint including:
- Your full name and contact details
- Your Adviser’s name
- Provide supporting documentation*
- Clearly identify the resolution you are seeking
(*Please do not email documents containing personal information.)
We will begin the process of investigating and resolving your complaint. We will try to resolve your complaint quickly and fairly. We will endeavour to resolve your complaint within 5 business days however some complaints do take more time than others. We expect to resolve all complaints within 30 days. If we do not resolve your complaint within 30 days we will advise you of the reasons for the delay.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
AFCA accepts complaints in regards to either:
- A financial planning or advice matter;
- A credit assistance matter; or
- A superannuation matter
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Australian Securities and Investments Commission (ASIC) are the regulator of financial services in Australia and they have a free call Infoline on 1300 300 630 which you may also use to make a complaint or obtain information about your rights.